Returns & Exchanges Policy – Tahani Flowers

Thank you for shopping with Tahani Flowers. We want you to be completely happy with your order.

1. Fresh Flowers & Perishable Items (Bouquets, Plants, Cakes, Chocolates, Fruits, etc.)

Since fresh flowers and other perishable items are highly time-sensitive and cannot be reused:

• No returns, refunds, or exchanges are accepted once the order has been delivered.
• In case of any quality issue (wilted flowers, damaged bouquet, wrong item delivered), please contact us within 6 hours of delivery with clear photos.
• We will happily replace the item or issue a full refund/store credit after verification.

2. Artificial Flowers, Vases, Gifts & Non-Perishable Items

These items are eligible for return or exchange under the following conditions:

• Time Limit: Within 7 days from the date of delivery.
• Condition: Product must be unused, undamaged, in original packaging with tags and invoice.
• Return Shipping: Customer has to bear the return shipping cost.
• Refund Process: Refund will be processed within 5–7 business days after we receive and verify the returned item.

3. When Return/Exchange is NOT Possible (for any product)

• The product has been used or damaged by the customer.
• Original packaging, tags, or invoice is missing.
• Perishable/fresh items after 6 hours of delivery.
• Customized or personalized products.
• Orders marked as “delivered” but customer claims non-delivery without proof.

4. How to Request a Return or Exchange

1. Call/WhatsApp us at +91 91489 35362 or
2. Email us at support@tahaniflowers.com with your Order ID and photos (if applicable).
3. Our team will guide you through the process.

We reserve the right to accept or reject any return/exchange request based on the above policy.

Thank you for trusting Tahani Flowers. We’re always here to help make things right!

With love, Team Tahani Flowers 🌹